RestaurantAnswering

Privacy Policy

Last Updated: March 4, 2026

RestaurantAnswering ("RestaurantAnswering," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or use our AI-powered restaurant voice solutions, including phone answering, voice ordering, and reservation handling services (the "Services").

Information We Collect

We collect information in two ways: information you provide directly and information collected automatically.

Information You Provide

  • Contact Information:
    Name, email address, phone number, company name, and role when you:
    • Request a demo
    • Contact sales or support
    • Sign up for updates or newsletters
    • Inquire about partnerships or integrations
  • Usage & Interaction Data:
    Information about how you interact with our Services, such as features used, workflows configured, and call handling preferences.
  • Voice Recordings:
    When end users interact with our restaurant voice AI (phone orders, reservations, after-hours calls), voice recordings may be processed. These recordings are collected only with appropriate notice and consent, typically provided by the restaurant to its callers.

Information Collected Automatically

  • Device Information:
    IP address, browser type, operating system, language, and device identifiers.
  • Log & Analytics Data:
    Pages viewed, timestamps, referring URLs, and interaction patterns used to improve performance and reliability.

How We Use Information

We use collected information to:

  • Provide, operate, and improve RestaurantAnswering Services
  • Power AI answering service for restaurants and voice ordering workflows
  • Respond to inquiries, demos, and support requests
  • Send product updates, service communications, and marketing messages (with consent)
  • Monitor usage, performance, and system security
  • Comply with legal, regulatory, and contractual obligations

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy.

  • Voice recordings are retained temporarily for order fulfillment, quality assurance, and system improvement.
  • Voice data is anonymized or deleted after a reasonable period unless longer retention is required by law or contractual obligation.

Sharing of Information

We may share information with:

  • Service Providers:
    Trusted vendors that help us operate infrastructure, analytics, and integrations (under strict confidentiality obligations).
  • Legal & Regulatory Authorities:
    When required by law, court order, or legal process.
  • Business Transfers:
    In connection with a merger, acquisition, or asset sale.

We do not sell personal data and do not share personal information with third-party marketing companies without consent.

International Data Transfers

RestaurantAnswering operates globally and may process data in the United States or other countries where our infrastructure or partners are located. We take appropriate safeguards to ensure data protection consistent with applicable laws.

Your Choices & Rights

You may:

  • Request access, correction, or deletion of your personal information
  • Withdraw consent for voice data processing where applicable
  • Opt out of marketing communications at any time

Requests can be made using the contact details below.

Children's Privacy

RestaurantAnswering Services are not directed to children under 13. We do not knowingly collect personal information from children. If such data is discovered, it will be deleted promptly.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

  • Know what personal data we collect and disclose
  • Request access to or deletion of personal data
  • Opt out of data sale (RestaurantAnswering does not sell personal data)

You may exercise these rights by contacting us.

General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access, correct, or delete your personal data
  • Restrict or object to processing
  • Request data portability

Requests will be handled in accordance with GDPR timelines.

Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information. However, no system can guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at: